Corinne Nawrocki: Make Time to Get in the Field

INTRODUCTION:
Corinne Nawrocki is the CEO and Founder of Abel Elevator Consulting, Inc. headquartered in Boston, MA. Ms. Nawrocki entered the vertical transportation arena in 2015, leading new sales strategies for TKE. She later moved into project management and on-site development with Schindler Elevator, where she learned the key factors contributing to the operational side of the elevator trade. With her boots on the ground approach, she always made time to be in the field and learn from the mechanics; This allowed her to develop and hone her skills to continue her journey which brought her to Abel in May of 2023. Corinne loves the challenges of the elevator industry and is passionate about growing, innovating, and facilitating her clients and industry partners to get to the next level.

SUMMARY:
Career path in elevator industry with a focus on problem-solving and customer experience.

– Corinne Nawrocki emphasizes the importance of being in the field and learning from mechanics to grow in the elevator industry.
– She stresses the value of challenging mechanics to create a healthy competitive environment and maintain respect.
– Corinne Nawrocki started in the elevator industry after college and has since held various roles, including account manager, business development manager, and field mechanic.
– Corinne Nawrocki has experience in both the independent and OEM markets and is now the founder of Able Elevator Consulting.

Leadership, trust, and teamwork in the elevator industry.

– Corinne Nawrocki shared their journey of building trust with mechanics through serving leadership and teaching, leading to earned respect and successful collaboration.
– Corinne Nawrocki provided examples of how asking “why” questions and serving others helped build trust and demonstrate leadership, such as teaching mechanics about elevator functionality and involving them in client meetings.
– Corinne Nawrocki led team to overcome obstacles and complete elevator inspection, demonstrating leadership and problem-solving skills.
– Corinne Nawrocki prioritized building trust with mechanics through personal connections and understanding their goals, leading to improved teamwork and retention.

Elevator industry challenges and opportunities for improvement.

– Corinne Nawrocki emphasizes the importance of gaining mechanics’ trust through consistent action and prioritizing their needs.
– Corinne Nawrocki emphasizes the importance of slowing down and regrouping to overcome obstacles in the elevator industry.
– Corinne Nawrocki aims to create memorable elevator experiences to reduce fear and increase occupancy.

Elevator industry challenges and solutions, with a focus on customer service and partnerships.

– Matthew Allred and Corinne Nawrocki discuss the importance of creating a positive elevator experience for clients, which can lead to increased sign-ups and renewals.
– Corinne Nawrocki highlights the need for a holistic approach to elevator maintenance, involving all elements of the business, from mechanics to office personnel.
– Corinne Nawrocki emphasizes understanding client needs and building sustained partnerships through customer service strategy and execution.
– Corinne Nawrocki navigates a fine line between serving contractors and catering to customers, highlighting the importance of client relationships.
– Corinne Nawrocki discusses challenges in their role as a consultant, including building trust and communication with clients and contractors.
– Corinne Nawrocki envisions creating a one-house platform for clients to capitalize on infrastructure and stability, despite contractor changes.

Career advice and industry insights with Corinne Nawrocki, an elevator consultant.

– Corinne Nawrocki emphasizes the importance of following through on commitments and respecting others’ time.
– Corinne Nawrocki’s early learning of “do what you say you’re going to do” has become a valuable lesson in their career.
– Corinne Nawrocki advises younger professionals to get hands-on experience and challenge themselves in the field.
– Corinne Nawrocki emphasizes importance of challenge and openness in elevator industry.

TRANSCRIPT:
Corinne Nawrocki 0:00
Get on the field make the time. You know, I think there’s a misconception where Oh, I don’t have the time make the time to get in the field with the mechanics. I wouldn’t be where I am today if it wasn’t the investment the mechanics made in me because I was curious to learn and brought value to the team. And I couldn’t stress that enough. And also, don’t be afraid to challenge them. Right, because there are some areas where you can flourish and you will flourish but challenge them sometimes because then it creates a healthy competitive environment where that’s when not respect is not only earned but maintained. And that’s really what I would suggest to younger professionals in our in our industry.

Matthew Allred 0:48
Hello, and welcome to the elevator careers podcast sponsored by the Allred group. I am your host, Matt Allred. In this podcast, we talk to the people whose lives and careers are dedicated to the vertical transportation industry to inform and share lessons learned, building upon the foundation of those who have gone before to inspire the next generation of elevator careers. Today, our guest is Corinne Nawrocki, CEO and founder of ABL elevator consulting headquartered in Boston, Massachusetts, Ms. Nawrocki entered the vertical transportation Arena in 2015 leading new sales strategies for TKE. She later moved into project management and on site development with Schindler elevator, where she learned the key factors contributing to the operational side of the elevator trade. With her boots on the ground approach. She always made time to be in the field and learn from the mechanics. This allowed her to develop and hone her skills to continue her journey, which brought her to Abel in May 2023. Corinne loves the challenges of the elevator industry and is passionate about growing, innovating, and facilitating our clients and industry partners to get to the next level. Well, Corinne, welcome to the show.

Corinne Nawrocki 2:00
Morning. Thank you so much for having me.

Matthew Allred 2:03
Thank you. I’m excited to be able to talk to you again and obviously learn a little bit more about you your elevator career. And I just got to ask what, what set you on the path to get into the elevator industry in the first place?

Corinne Nawrocki 2:18
Yeah so my journey within the vertical transportation industry really started right out of college, I had an opportunity to attend the fall career fair at Bentley University. And there was this beautiful skyscraper One World Trade Center just blown up all over the the table. And I wanted to be a part of that masterpiece. And really just having a background in engineering and manufacturing from my parents aerospace business. I just felt it would be a great opportunity. And I jumped into the step training program just in crops, field operations, really learning all aspects of our business and never really looked back.

Matthew Allred 3:00
That’s awesome. So prior to this career fair, did you know or think or ever dream of being in the elevator industry?

Corinne Nawrocki 3:10
I can’t say a dream to be in the elevator business. But I do believe that I fell into a perfect match. And why I say that is the beauty of the mechanical, the electrical, the art of sales, and just really most importantly, customer experience and customer service. That’s really what I love so much.

Matthew Allred 3:31
Yeah. So you got an instep program? Where did you start working initially? What was your first assignment?

Corinne Nawrocki 3:37
So my journey started at two syncope elevator and the step training program after the six month graduation program, I had an opportunity to start as an account manager in downtown Boston. I was there for a year and a half, then I transcended to business development manager really focusing on bringing in new business for the local Boston branch. I was there to listen for about three and a half years. And then I had an opportunity to really learn the operation side of the house. And it wasn’t until 2018 where I received a call to for an opportunity to take care of the Moscow medical academic scientific community organization consisting of three fields mechanics, operations sales, we had about 150 elevators combined. And that’s really where that that niche aspect of problem solving strategy really I fell in love with. And that opportunity grew to the Federal Reserve Bank of Boston and then all of downtown Boston so I really close by journey at Schindler with nine field mechanics and just really understanding classic office space customer experience. And, you know, no one calls us to say hey, how’s it going, like, fix my elevator So I was there till October of 2021. And then I had an opportunity to then learn the experience of the independent market. And I worked for Sammy for about a year and a half, really fostering nurturing the relationships for their classic clients. And that was a blessing. And I just knew there was something else that I could add to our industry as a whole. And here we are, almost may 1 will be what year one with able elevator consulting?

Matthew Allred 5:32
Awesome, awesome. What was it that first really clicked for you? I mean, it sounds like thing. I mean, you just like you say you never looked back. It just kind of made sense. I guess I’m envisioning in my own mind, you know that you walk into this new industry, and really haven’t learned it yet. What was it that really started to kind of you where you got the momentum? It’s like, oh, my gosh, yeah, yes, this is right, I made the right choice. What were some of those things for you?

Corinne Nawrocki 6:02
Really, the the art of curiosity, always wanting to learn how that elevator works? What caused it to get to that point? Why, you know, really, the why questions is something that open that deeper opportunity for me to really dig into what our industry is all about. And that project management experience for me, you know, boots on the ground jumping out in the field with the guys really seeing that, you know, I learned that I am someone who understands by seeing and shop, you know, and really showing the clients really this condition their elevators were in, there’s a misconceived notion with what people see aesthetically inside an elevator cab really, then operationally and functionality of it are two different things. Right? So that’s really where it started to make sense.

Matthew Allred 7:01
How did the mechanics initially, I’m assuming you’re asking them questions like why right? Why is this? What was kind of their initial response? You know? And who knows, maybe they were like, Who is this? Lady? And how do we take her what how did that go? I guess, in the early days,

Corinne Nawrocki 7:19
yeah. And maybe getting to really building our team downtown Boston, you know, there was a lot of rejection up front, you know, what does she know about elevators? How is she our boss? What are we going to do, but really, I really took it to a serving leadership approach of, I’m here for you. And I know, I don’t know everything about elevators. But let’s build this team together. And I’ll show you and teach you when we’re not doing well on jobs. And we’ll put you in customer meetings so you can understand and hear what the clients are saying. And then really teach me different areas of the business where I can become a stronger leader. And that mindset and approach really is how I earned the mechanics respect to see the vision of becoming the best service provider at that time in the marketplace. So it was a struggle. But we got there

Matthew Allred 8:19
that’s awesome. Can you give me an example or two, where it really paid off where you could kind of see the light bulb going off or maybe just building trust, because it’s kind of this amorphous thing. And yet, once you build it, it’s like, rock solid.

Corinne Nawrocki 8:34
Yeah, one of the most rewarding experiences that I’ll never forget my career was we were at the Federal Reserve Bank of Boston right before Thanksgiving, and we were doing our annual inspection with the Department of Public Safety. And I received a call from the on site mechanic. Hey, Corinne, this car is gonna get placarded. And at that point, it’s not it is it’s, it’s not going to right. So it was my responsibility as the leader of the team to really rise above any obstacles, any noise that was really the deterrent from focusing on finishing the mission of getting an elevator, not black hearted, and having value and respect of receiving zero violations from the state. So what we had done as a team was we met and really discussed what that vision was, and I’ll never forget, I was standing in the lobby, and our format AI repair team all came up with all of their, their tools and the proper mindset, really to make sure that we got this elevator back in service because it wasn’t just a passenger elevator. Freight elevators are the bloodline of these beautiful buildings here in Boston, outside the city and wherever we travel to. So it’s a different type of demand. It’s it’s the hospital environment. It’s critical. It’s High demand and most importantly, it’s constantly being used. So with those additional obstacles, we made sure that the whole vision was get this car running before you leave and 1030. At night, I got a text where we we had to think differently, we had to use some hearts at some adjacent buildings to pay Peter to pay Paul to really solve that problem. And that’s where I was really the guide on that trail to make sure that we executed and delivered the best level of service. And that’s what we did as a team. So that’s really one of the most memorable experiences as an elevator industry leader, where I really saw the breakthrough happen. It’s, it’s what’s helped me become and be the person I am today in the street.

Matthew Allred 10:52
What What was the kind of going forward? It sounds like, you know, as a team, you had this this crisis as it were, we gotta get this done. We’re not leaving until we do. How did the, I guess the, you know, the team respond after that. And maybe you had built some trust, but it sounds like the trust really went through the roof at that point.

Corinne Nawrocki 11:16
Yeah, really, we just kept growing right, I would use our safety meetings as an opportunity to just really get to know my mechanics on a professional personal level to really understand what they wanted to achieve, too, because there’s a little bit of a misconception associated with, oh, this is where we’re going. But it’s really getting the field personnels buy in to really create that vision to get to that next level to be the best in the trade. And then most importantly, retaining that talent. So really just having those key touch points and understanding when some of my mechanics were a little bit off, or there were other situations that they were dealing with, to really tap into that. And that’s really what women with a little bit more of a nurturing mindset. Bring to our trade, in addition to perspective,

Matthew Allred 12:13
right, right. That’s awesome. That’s awesome. yeah, obviously getting to know your, your people and not just not just their skills, but like you say, if things aren’t going well at home, well, then they’re not going to be going well here. And so being able to empathize a little bit and just understand, you know, what’s what they’re dealing with is, is huge. It’s awesome. That’s awesome. How I’m just curious how big of a factor is it to, to gain the trust of your mechanics? In your success? In other words?

Corinne Nawrocki 12:53
Yeah, so not everyone? Not all my mechanics trusted me. Right? I think it all comes down based on action, right? So when you say you’re gonna do something, do it. So that was really where I continually worked every day, if that meant picking out motor generator shops at the at the local, local shop, 30 minutes away being on site at 630 in the morning, you know, getting the registrations in on time. You know, every element of that customer experience for my field mechanics was just as important to me as their leader to make sure that I made their jobs easier, in addition to walking into that job, that project, with a clear head with safety at the forefront. With all those distractions, sometimes we need to mitigate that as much as we can to ensure there’s a seamless transition.

Matthew Allred 13:47
Yeah, absolutely. Absolutely. What would you say are some of the biggest challenges you faced throughout your career?

Corinne Nawrocki 13:58
I mean, there’s always going to be challenges. The biggest challenge I would say is just knowing that yes, there might be a barrier in front of you or an obstacle that may seem so hard to navigate but just taking a step back of just slowing things down you’ll ever forget some of mechanics were like slow down gunpowder. You know what I never really understand some of those. Gunpowder love it, you know, never really understand some of those words of wisdom that I learned along the way through the field mechanics and looking back on that it’s just it’s helped me build this this business and in terms of able elevator consulting from a little bit of a more calmer approach, because sometimes when we act a little bit more too forceful with situations, you know, sometimes A cleaner perspective or a 2020 minute break just to really look at everything. Because what I learned most in this elevator industry is if we touch one thing, it can essentially impact everything else. It’s like the game operation, you know, and just taking a couple of minutes to slow down, or even just saying, Let’s regroup tomorrow, I think has been the biggest piece of advice I’ve learned through the obstacles I’ve had to overcome.

Matthew Allred 15:31
So tell me a little bit about, you know, you mentioned, you know, working through different companies, large ones, and independents. And then you said there was a little bit more that you could bring to the consulting side. Tell me about that. And your your motivation to create a consulting firm? And I know there’s a lot of questions in there.

Corinne Nawrocki 15:56
No, I mean, we’re having our conversation, I am thoroughly enjoying this, it’s, it’s, I really do look at elevators through the lens of an art. You know, because here we are in a challenging times, the commercial real estate industry, the residential industry, right? I mean, let’s just focus really dial in on the commercial real estate industry, we have about three to four days to really touch the patient, the dynamics, the leadership, the executive leadership, of why they need to retain these leases and these buildings, right. And it really comes down to that experience of the elevators. You know, and seeing everyone’s fear as just listening to the writing public sitting in in lobbies, you know, discussing with people, why are they scared of elevators, that’s really where I really want to break through this glass ceiling of transcending the mindset of creating an experience that’s memorable. And that really goes back to April’s vision of touching the lives of people each and every day through vertical transportation. Because we have to touch points, at minimum to really make a difference every day as they walk into the elevator lobby, get on the elevator lobby, and then on their way home. Right. So that’s really where as a trade as an industry, where I see an opportunity for us to make it even more impactful. And thinking beyond the four elevator cab walls, I’m going deeper to the five human senses, right? What does it feel like? What is the ambiance, we’re putting different scents and odors and elevator cabs, you know, there’s so many elements, we can make it so memorable, where we can reduce the fear associated and have people coming back, most importantly, having them rent and occupy their buildings at 100%. And it’s going to be through vertical transportation.

Matthew Allred 17:59
That’s awesome. That’s awesome. I like that. I mean, it’s almost I mean, kind of what I’m hearing you describe is, you know, the, I guess the difference between, you know, just, you know, riding, in coach or riding in first class, right? If we can make this a first class elevator experience, well, then that’s going to be then writing in the very back of the plane. And so being able to, like you say, Help Help people have that experience with a quality ride, but also, you know, what is the entire experience? Those are things I really hadn’t thought that much of, but obviously, you’re you’re doing it right now. You’re you’re helping people think think more broadly about what is this about?

Corinne Nawrocki 18:43
Experience doesn’t just, you know, stop with the writing public, right? That experience is from all elements of our business, from the mechanics in the field to the office personnel, that holes, relationship of synergy has to be all running at the same frequency. And that’s what’s going to read the find the negative misperceptions associated with our trade at times. Because if we all see that art and experience, that violence is going to be just easier and easier and easier as every client starts to understand and feel that it is Class A because we do have a class A business and we need to maintain that be with the craftsmanship and the way in which elevators and buildings are being built. How do we just maybe refocus, and just gain back that infrastructure that we’ve never lost this a little building blocks on it. Yeah, yeah.

Matthew Allred 19:45
That’s fascinating. Lots to think through because I guess, you know, and honestly, I don’t know the difference between what we would call, you know, a Class A building versus non class a building but but to your point, it sounds like you’re We’re saying, Well, this is a Class A, IT industry, or overall, I mean, that elevator is class A. And we, you know, we can show up and we can create that up that experience for people so that they’re, they’re not afraid. So they want to be there that they feel comfortable and obviously have an impact on, you know, cities overall, I guess I mean, and part of what you were saying a minute ago is a little, maybe you can clarify it for me, you were saying so they’ll sign their leases? Are you seeing, you know, certain people that don’t want to sign their leases or? Or maybe aren’t? You know, wanting to renew that and talk a little bit more about that, if you can for me?

Corinne Nawrocki 20:47
Yeah, so what what the commercial real estate industry is facing as an obstacle is really a lot of people are downsizing their existing space. So it’s creating a lot of vacancies. But that’s really where we have to capitalize and really use this as an opportunity to strategize and get ahead of it. Right, because realistically, from a macro perspective, we look at different areas of the world. I mean, we don’t have enough land to go around. So we’re going to be living in vertical cities, you know, it’s just a matter of time. And change is difficult. But if we can start right now, back at the foundations of our trade of customer service, preventative maintenance, proactive philosophy, just those three core components, when that chapter is ready to open, and we’re going to be a part of it, we’re already ahead of it, where we can then re innovate where we’re going next.

Matthew Allred 21:53
Right. That’s cool. That’s cool. And yeah, to your point, I mean, it seems like the built the cities are getting taller, right? And maybe it’s because, you know, I live in the Atlanta area and the sprawl is, sometimes it’s just so much to commute. And so it’s like, you know, if you want to live in this city, then, you know, you need to be closer to the city. And that might mean living in a tall building. And so it’ll be interesting, I guess, with what you’re saying, it sounds like, maybe certain companies, hey, we don’t need this much office space, we’re going to send people to their homes. And I know, that’s been a trend ever since, especially, especially since COVID, when people working from home, but I know a lot of companies are trying to get their people back in. And I guess they’re kind of wrestling with, you know, should we even keep this lease? Or what do we do with this? So that will be interesting to see. And who knows, maybe they’ll make mixed use out of it, you know, you’re this high rise has, you know, apartments now, instead of corporate offices, or whatever. But, you know, what would you say is the biggest success factor in the work that you do as a consultant?

Corinne Nawrocki 23:13
Number one is just understanding and learning more about your client and what they’re looking to achieve, and not just short term achievements for their buildings long term. Right? So we really digest their existing pain points of what they’re dealing with, and then re strategize and figure out what is the best plan, through customer service strategy, and most importantly, execution. Those are the key three factors to building those sustained partnerships.

Matthew Allred 23:47
And I’m guessing, you know, just having not been a consultant, but just kind of looking at the role you’re in, it seems like you kind of walk a very fine line between here’s the contractors, here’s the here’s my customers. What what are some of the challenges some of the pushes and pulls and tugs that you’ve you feel in that position?

Corinne Nawrocki 24:12
Yeah, really, I believe that we do face, you know, the challenge with the clients sometimes when when they’re frustrated, and the contractors, but it’s really, during those difficult situations where I take that opportunity to rise and create value for the contractors, because that trust is from the client to the consultant. And they rely on us for expertise and knowledge, but it’s the partnership we wouldn’t be able to execute on that without the contractor. So this three tier system has to be so aligned, where in the beginning, it does take time to build trust and effective communication and really bring value, but where are the ones that are assisting getting In these, you know, six figure proposals through the finish line for the contractors. So there is a great opportunity for the consultants to capitalize on redefining the partnership between the client, the elevator contractor and the elevator consultant. We can’t forget about the state either here in Massachusetts, that’s another layer of fun.

Matthew Allred 25:22
Absolutely, absolutely. So what do you love most about your role as a consultant?

Corinne Nawrocki 25:30
I love the problem solving. You know, I love to look at different problems that we’re having, and really bring the solution and bring it full circle. That’s most rewarding for me.

Matthew Allred 25:45
Right, cool. Where do you see, you know, next 510 years? What would you envision that you are able to, to accomplish? Or create? Or what do you see down the road?

Corinne Nawrocki 25:59
The next five to 10 years, we’re going to be creating a one house platform for our clients, right, where we’re taking these frustrations and obstacles that we’re facing and creating a short story or a memoir, on the success. Right, I’ve always been an optimistic person, I will always continue to be I believe that this industry has so many areas to thrive, succeed, Excel innovate, and having that one platform for the customer world allow them to capitalize on infrastructure, right, because we do face problems where contractors are constantly changing two to three years, you know, but that comes back to the core root of our trade, which is preventative maintenance and customer service. Along the lines of our clients here on our trade, it’s that experience. So that data and that platform, that’s what’s going to better add a layer of stability for the client.

Matthew Allred 27:10
Right? Right. That’s beautiful. That’s beautiful. I love your I love your vision I love you know, kind of where you’re where you’re going with it. And I just have to ask, though. What I mean, obviously, it’s a male dominated industry, do you ever feel any pushback that, hey, you know, maybe, or whatever, you know, people think you’re pushing too hard. Or me, you know, do you ever feel a sense of, you know, maybe I say, push back, that you’re a woman in this space?

Corinne Nawrocki 27:42
Yeah, I know, I’m assertive. And I use that as an opportunity as my strengths. And you have to be in this trade, you know, being soft is unfortunately, not going to get you to that next opportunity and having thick skin and understanding that we have to do respect that balance. Right. But it is been a blessing to see more women under this trade from the field side from the office side, you know, and hopefully transcending more on the operational side, because that perspective is so valuable for for the whole industry. And that’s what we could do better.

Matthew Allred 28:23
Yeah, yeah. And I agree, I mean, especially as I hear you talk about, you know, the, the entire experience of elevator, you know, vertical transportation. It, it just makes me think that, you know, certainly there are prospective that, that I don’t see, I think my wife might might get it, or you know, that there are different gifts that you bring to, to the industry to the experience to, to the entire you know, to the work that you do. So, what would you what would you say is the most valuable thing that you’ve learned in your career?

Corinne Nawrocki 29:08
The most valuable piece of wisdom and what I’ve learned from a chat from being a child is do what you say you’re going to do follow through. And that’s not just professionally that’s here in life. And that’s really what I’ve learned, you know, if you say you’re going to call someone at seven o’clock call them you say, you’re going to be on the job site time is so valuable. We don’t get that back. We only get 20 more hours in a day and respecting other people’s time is just as important. In addition to those commitments, I kind of added two parts there for you, Matt.

Matthew Allred 29:47
It sounds like me sounds like you learned that early, but that it really came, you know, became super valuable and maybe you even you know, I guess just really drove it home. I’m in this industry and just, you know, do what I’m going to say I’m going to do. And then when you do it, you see the results. You see people respond, you see, you know that your credibility and the trust goes up. And so it’s like, okay, yeah, I learned it. But now I, I know it even more. It’s kind of what I’m here. For you Yeah. What would you say to somebody who’s kind of like you? Maybe they’re just finishing up college and go into a career fair? And trying to decide, should I get into this industry? Or not? Or maybe they maybe they’ve just started but what advice would you give?

Corinne Nawrocki 30:38
There was one piece of advice that I received from Jim McCain, who hired me into this industry at the career fair, and it really settled in the next day. And what it communicated to me was during the recession of 2008 2009, everybody in the vertical transportation industry had a job. And, and that really solidified the worry piece of, you know, because jobs turn quite frequently, and they have these new high tech jobs where it’s very flashy. And you know, you can redefine your personnel in any trade. But be cognizant that some trades aren’t always going to be there. And this boots on the ground, we need to speak about this, there are so many opportunities in the trades, where I think we should bring them to college career fairs and expose the pathways you could take. Because I think it’s a little bit short sighted, from my opinion.

Matthew Allred 31:45
Awesome. So we’re kind of getting close to our time here. But I mean, as we wrap up, what is there any other, you know, wisdom, you’d like to share or any, anything that you feel strongly or passionately about?

Corinne Nawrocki 32:01
You know, for the younger men and women in our, in our trade that are looking to excel on that fast track, I couldn’t stress it enough, get in the field, make the time. You know, I think there’s a misconception where, oh, I don’t have the time make the time to get in the field with the mechanics. I wouldn’t be where I am today, if it wasn’t the investment that mechanics made in me, because I was curious to learn and brought value to the team. And I couldn’t stress that enough. And also, don’t be afraid to challenge them. Right, because there are some areas where you can flourish, and you will flourish. But challenge them sometimes because then it creates a healthy competitive environment where that’s why not respect is not only earned but maintained. And that’s really what I would suggest to younger professionals in our in our industry. And in terms of seasoned professionals in our trade, it’s being open to change being open to new perspectives, because our business is more digital than we even probably would have thunk in terms of our controllers changing in terms of the digitalization with apps and customer interfacing, so we have to be open to other perspectives and other elements to not only redefine, but innovate to the next level as an industry.

Matthew Allred 33:34
Are you good? Thank you. Thank you. What What? What do you tell people when they ask you about ABLE elevator consulting?

Corinne Nawrocki 33:45
What do I tell people? You know, we are a firm that specializes in looking at the art of the vertical asset through the lens of the five human senses with the knowledge and expertise of studying the callback history and learning the trends of the elevator. And most importantly, creating and executing a plan where we’re going to maximize the return on investment of the system. And then we can take it through the next phase and the next cycle of that living asset. And we make sure we tell our clients, I’ll be your assets with Abel.

Matthew Allred 34:23
I love it. That’s perfect. That’s perfect. Well, Corinne, thank you so much for being with me today. I appreciate your time. Appreciate you being on here.

Corinne Nawrocki 34:32
Thank you, Matt. This was so much fun. Thank you so much for this opportunity. I’m very blessed.

Matthew Allred 34:37
Thank you and good luck to you as you continue to build your business.

Corinne Nawrocki 34:41
Thank you. We’ll stay in touch.

Matthew Allred 34:45
Thank you for listening to the elevator careers podcast sponsored by the Allred group, a leader in elevator industry recruiting. You can check us out online at elevatorcareers.net please subscribe and until next time, stay safe

Transcribed by https://otter.ai