Kendra Glenn: Never Be Afraid to Pick Up the Phone

Introduction:
Kendra Glenn is the Managing Partner of BTS Elevator Packages. Kendra grew up in the industry, but wasn’t sure she wanted to be part of the family business. After Graduating from college and working in hospitality for a few years, Kendra realized she wasn’t being challenged or feeling fulfilled. Kendra decided to join the family business, G-Tech Elevator and after a few years she helped create BTS. Kendra has found the challenge she was looking for and is thriving in the elevator industry.

Summary of the interview:
– Kendra Glenn grew up in the elevator industry but pursued hospitality in college before realizing she wanted more challenge. She joined the family business G Tech Elevator and helped start BTS Elevator Packages.
– BTS was created to sell elevator equipment after years of installing with G Tech. As an independent, BTS focuses on customized packages, field surveys, and cost-effective solutions to help other independents compete.
– Kendra discussed overcoming initial challenges like learning drawings and the visualization aspect without formal training. Spending time in the field with her father and brother was most helpful for gaining hands-on knowledge.
– BTS saw its biggest year yet in 2022 and Kendra plans to continue growing through relationships and unique service offerings. Future goals include expanding product lines with a potential hydro package.
– The interview highlighted the collaborative culture of the elevator industry where professionals are passionate about sharing knowledge to help each other succeed, unlike some cutthroat industries.
– Kendra advises those interested in the industry to be willing to work hard, as there are many career paths and opportunities to continually learn and grow.

Show Notes with Time Stamps:
0:00:00 Introduction – Kendra grew up in the industry but wasn’t sure she wanted to be part of the family business. After graduating college and working in hospitality, she realized she wasn’t being challenged and joined the family business G Tech Elevator.
0:01:43 Welcome and introduction from Kendra
0:02:04 How did you get started in the elevator industry? Kendra discusses growing up in the industry and joining the family business after trying hospitality.
0:03:53 Why did you choose to study hospitality in college if you grew up in elevators? Kendra discusses wanting to try something new but ultimately missing being challenged.
0:09:15 Starting BTS Elevator Packages – Kendra discusses starting BTS to sell equipment after installing with G Tech for years.
0:11:13 Challenges of selling as an independent – Kendra discusses the challenges of competing on cost for new installations and how BTS addresses this.
0:16:09 Overcoming knowledge gaps – Kendra discusses her biggest challenge of learning drawings and calls out the importance of asking questions.
0:20:25 Growth and reception of BTS – Kendra discusses last year being their biggest and plans to continue growing through relationships and unique services.
0:25:07 Overcoming visualization challenges – Kendra discusses struggling with drawings but learning through time in the field.
0:28:33 Elevator industry culture – Both discuss the collaborative nature unlike some other industries.
0:31:00 Closing and parting thoughts.

Transcript:
Kendra Glenn 0:00
I think one of the most critical things is being organized. And being willing to listen to everybody you talk to and not scared to pick up the phone. When I first started out, I did have, you know, my father and my brother to go to and get insight from but they also had their own work to do out in the field every day. And I was just picking up the phone and calling people and I was able to learn knowledge through my family, but also the resources we have have. If I needed something, I would just pick up and call the vendor and start asking questions, I would pick up and call the steel manufacturer and start asking questions about eye beams and H beams and C channels. And I think you should never be scared to pick up the

Matthew Allred 0:47
phone. Hello, and welcome to the elevator careers podcast sponsored by the alread group. I am your host, Matt alread. In this podcast we talk to the people whose lives and careers are dedicated to the vertical transportation industry to inform and share lessons learned building upon the foundation of those who have gone before to inspire the next generation of elevator careers. Today our guest is kindergarten Managing Partner of BTS elevator packages. Kendra grew up in the industry but wasn’t sure she wanted to be part of the family business. After graduating from college and working in hospitality for a few years, Kendra realized she wasn’t being challenged or being fulfilled. Kendra decided to join the family business G tech elevator and after a few years, she helped create BTS. Kendra has found the challenge he was looking for and is thriving in the elevator industry. Kendra, welcome to the show.

Kendra Glenn 1:43
Thank you, Matt, thank you for having me today.

Matthew Allred 1:45
I’m excited to be able to talk to you. It’s great to meet you in Reno, at the NAC conference, and then to be able to kind of circle back and do this interview. I’ve been looking forward to it. Same

Kendra Glenn 1:57
here, I’m excited to dig in and teach you a little bit about me and my background as well as our family’s business.

Matthew Allred 2:04
Awesome. Awesome. So that being said, Tell me a little bit how you got started in the elevator industry.

Kendra Glenn 2:11
So I’m third generation are my Father Dominic Glen worked with his father, as a stereotypical back in the day, elevator was very father and son. And my brother joined the business as well in 2010. And I went to college for Hotel and Restaurant Management at Penn State. And I had this dream of working in hospitality and a very service driven industry. And at that time, I always knew a little bit about elevators, but I didn’t realize the different career paths there were within the elevator industry. So I graduated college, and I was a food and beverage director in Boston, at a Marriott for about a year and one of my very close mentors there, told me I need to do something more challenging because she felt as I felt I wasn’t being challenged in my day to day career. And that’s something I always wanted to do. So I was thinking and scratching my head of hey, what other industries can I take my service knowledge and put it to you. So I reached out to my father, and we were talking and I was like, Dad, I really want to come, you know, join the family business and work in the office, and I’ll do whatever you need me to do. Because I know the interpersonal skills, but I don’t know the operation and have the elevator pass. So at that point, he said, Sure. Come on in. So I started out with the maintenance division and Department of Buildings. And then ever since then, hmm, yeah, pretty much from that, you know, different things changed and happened. And I learned the DOB and then estimating and purchasing.

Matthew Allred 3:53
So let’s get back to college for just a second. I mean, it sounds like in one sense. I mean, you grew up in the business. It’s right there. And yet, I’m gonna go somewhere else, right? Kind of chasing this dream. And what was it about, you know, sounds like you you kind of hit your dream and it’s like, okay, this isn’t exactly what I wanted that.

Kendra Glenn 4:15
So there was multiple things, you know, when you’re in hospitality or food and beverage, you know, it’s, it’s a 24/7 business. Nice weekend’s holidays. It never stops, at least at that point. I wanted to find something that one I can max out eventually, financially, because hospitality if you do some research on it, there’s really not as much opportunity for you even at directors levels and general manager levels. So that was one of the aspects of, hey, I want this certain quality of life. And this career path is never going to give it to me, but I did love the interactions with customers. MERS and meeting different people and networking, and seeing where everybody was from. So that was the transition part that was very easy for me. And I always looked at it as because people question me, hey, you went to school for Hotel and Restaurant Management. But Hotel and Restaurant Management is very similar to business. I learned food costs and beverage costs, which is the same as material costs. And a role is payroll anywhere you go. So yeah, it was very interchangeable for me.

Matthew Allred 5:31
Yeah. So was there some fear that hey, if I get into elevator, it’s, it’s gonna be, it’s not going to be what I want. It’s not going to be it’s not going to.

Kendra Glenn 5:43
At first, I was nervous because I wanted to make sure like, I learned my role and was, I want it to be a benefit to the company and not hurt the company in any way. Because I didn’t really know much about elevators. But anybody who’s learned about like the maintenance and the Department of Buildings, there’s a lot of resources out there to go and kind of learn and understand different things and how to move between the Department of Buildings as well as you know, your maintenance contracts and dispatching.

Matthew Allred 6:16
Right. Right. So you joined essentially, the company of your your dad and brother had already been working right G tech

Kendra Glenn 6:23
raketech. Yep.

Matthew Allred 6:25
Tell me a little bit about G tech. How did that come about? I mean, you said your dad worked with his dad. And I’m sure there’s all kinds of history there, too. Yeah.

Kendra Glenn 6:34
It’s a pretty deep hole of

Matthew Allred 6:39
no tie. But But I’m curious about how do you tech got started.

Kendra Glenn 6:43
So my brother Brocklin, went to college at Penn State for electrical engineering. And pretty much when he came out, Haven, My Father Dominic, we’re, you know, they both love elevators, we all love elevators. And at that time, it’s when Conan came out with the MRLS. And as an independent company, we you couldn’t really compete in the MRL market here in New York City. So they went to a company called hm tech out of South Korea, which we have a partnership with, and helped engineer our MRL package. And it was back, I would say like 2007 2008, we brought everything here. Everything got certified. And approved here. So g.

Matthew Allred 7:29
So g Tech was kind of the independent answer to the MRL. Is that what you’re saying? Yeah,

Kendra Glenn 7:37
at that point, pretty much G tech went to hm. And we started doing the MRL package and the vision of G Tech was always to eventually sell equipment. So that’s how we opened up BTS in 2019. But first, we wanted to install enough units and have enough of a track record that hey, this package works. It’s good material, and it’s efficient to install. And with all the knowledge from all the generations, we’ve been able to do certain things to help cut down labor costs, and really help make it a user friendly installation.

Matthew Allred 8:15
So it is it for 444 new installation, right it’s not a it’s not a mod package. Do you also sell mod packages though? Yes

Kendra Glenn 8:25
through BTS, we can do new installation and mod packages and right now I am working on producing a hydraulic package but we do pretty much machine ruthless over attraction and mod packages right now through BTS.

Matthew Allred 8:40
Very cool. And like I say to an independent market, right? You’re that to your

Kendra Glenn 8:45
self correct? Yep. So with BTS, one of the big avenues is and what I’ve learned through G tech is project management. I did most of GTEx project management. I’ve been in elevators nine and a half years at this point. So for nine years, I’ve done project management sales and, and purchasing. So now I’ve taken kind of what I’ve learned there, built some training manuals, and I use that flow of work. And I put that into the BTS packages. Interesting.

Matthew Allred 9:15
So you said you started BTS, what, four years ago? As kind of the arm of

Kendra Glenn 9:24
that, yep, sister company. And so with G Tech, we tested all these MRL systems. We do not sell anything with BTS that we’ve never installed and we’ve never tested ourselves.

Matthew Allred 9:38
So and it sounds like G tech. Do you guys also do service repair all the standard? Yeah, pretty much

Kendra Glenn 9:43
G tech. We do mostly new installations and then maintain the equipment we’ve installed.

Matthew Allred 9:50
What are some of the biggest challenges of running? I mean, I understand. I have a limited understanding of the industry overall because I don’t you I’m not working in it, but I mean, just just selling in the independent market sounds like a pretty unique place to be. What are some of those challenges that that you’ve had to overcome? Or are overcoming? As you’re building BTS in particular?

Kendra Glenn 10:17
I think one of the major challenges is talking about a little bit of the history of BTS and how it formed like we just did, because people see BTS. Hey, you’ve been in since 2019. Where was it before that, but before that my father has been in the industry like 45 ish years now. And my brother’s been in you know, we grew up at 16, he was going in the city with my dad, with his work papers and, and working. And so he has about 15 years or so maybe a little bit more in the business, too. So I think the largest challenge for BTS right now is getting our name out there talking to people letting them know, Hey, we are your one stop shop. We come and do field surveys. We can make equipment fit in existing shafts, and we can customize a package. It’s not really a cookie cutter package. I

Matthew Allred 11:13
remember. So my understanding is is that for for new installation, a lot of independents don’t do it, because it’s the challenge to compete on cost. Correct? How do you address that?

Kendra Glenn 11:27
So with some of the things I said earlier, we change certain things in our package to try to shorten the lead time. Or sorry, the installation time. So we do different things to help, you know, the mechanics, we tried to save like 20% of your labor install, after you’ve installed a couple of packages. We do or there’s

Matthew Allred 11:54
a learning curve, right? You can just right the first time is going to take longer, no does for me anytime I write

Kendra Glenn 12:00
the first couple of times, you know, expect not to really save that. But then after that, you get into a rhythm of installing the same equipment, we pretty much use as long as the speed and capacity everything is the same, the same equipment on every job. So that’s a one of the cost ways the other costs ways for some of the smaller independent companies who doesn’t necessarily have an office to run all of these jobs through of the project management and we do that service for you. We supply. Yeah, so we we, we get on calls with architects, we get on calls with engineers, if we’re requested to, we can be as involved as you want us to or as not involved. It’s really big.

Matthew Allred 12:45
I mean, that’s a huge resource that you guys are providing just because yeah, a lot of companies don’t have those. But that’s, that’s so important.

Kendra Glenn 12:56
Yeah, so we’ve done a lot of mod jobs through BTS, where I and My Father flown out to multiple states now and measured and then come back and do all the engineering and the drawings to fit into you know, some old shafts.

Matthew Allred 13:14
Wow. Wow. Yeah. Yeah. So as you look back, you know, on your on your previous hospitality career, any regrets me? Do you ever wish, man, I wish I would have stayed, you know, doing that? No,

Kendra Glenn 13:29
I think the servicing client or guests, it really transferred over very seamlessly. Working in food and beverage is fun, but also working here has been fun, because I’ve been in so many different avenues. There’s so many networking events, I talk to people all day every day, whether it’s a customer, vendors, colleagues, and it’s really nice, you know, the elevator industry is large, but at the end of the day, it’s really not that large. Everybody kind of knows everybody. Yeah,

Matthew Allred 14:05
I mean, a lot of a lot of times it’s the same people which is cool because then you get to develop relationships and friendships and right. Build build a community. So so no regrets looking back. And it sounds like have you been challenged? I guess you know, you said hey, food, food and beverage just wasn’t challenging enough is is this challenging you enough? So

Kendra Glenn 14:27
I feel this is challenging because I look at as every building is different, whether it’s a different shaft size, different height, different equipment, different problems arise, the Mason forgot to do something, this guy forgot to do something. And we’re always problem solving. And I liked that challenge. And then on the BTS side, I really enjoy the challenge of going out there and meeting people networking and getting them to understand our product and what it can do for them and just gain more relationships. that way? Yeah,

Matthew Allred 15:01
absolutely. So what, what do you feel like, is is most important in the work you do. And even, you know, I guess to somebody who’s who’s maybe new newer to the industry, what’s what’s the most critical thing that you have to do?

Kendra Glenn 15:21
I think one of the most critical things is being organized. And being willing to listen to everybody you talk to, and not scared to pick up the phone. When I first started out, I did have, you know, my father and my brother to go to, and get insight from but they also had their own work to do out in the field every day. And I was just picking up the phone and calling people and I was able to learn knowledge through my family, but also the resources rehab of if I needed something, I would just pick up and call the vendor and start asking questions, I would pick up and call the steel manufacturer and start asking questions about i beams and H beams and C channels. And I think you should never be scared to pick up the phone.

Matthew Allred 16:09
And was Was it difficult at times to I mean, especially if you don’t know. I mean, I would feel a little a little intimidated, you know, asking about I’d been part of it, because I probably don’t know a thing about him, right? Well, when I

Kendra Glenn 16:24
would call, I would say, Hey, I’m gonna ask you some questions. But I don’t know if I’m asking the right questions. But this is what I need. And this is what I think I need to ask, but I’m not sure. And that conversation will just keep going. I mean, we’re across the street, where offices from a steel manufacturer, and I will go there and bring drawings and say, hey, if it’s something I don’t know, or fully understand, I will bring it and I will use that resources. He’s been in the business 50 years, he knows something. So sure, I will go and pick his brain and just put that knowledge in my little note section. And then next time that question comes up, hopefully I don’t have to do it again. But I think if I touch back on the challenging I think every day, I feel like I’m challenged by something different. Right?

Matthew Allred 17:21
Yeah, yeah. I can only met and especially as you I mean, you’re obviously building a business, right? You didn’t step into it. And I mean, BDS didn’t exist. So you’ve had to kind of create this separate entity and, and figure out okay, how do we now sell and market this? Because it’s, it’s, you know, we don’t go to the market the same way, as G tech. Does G tech, like you say, I think you told me before that it was kind of its own test tower, right. You were kind of trying out the concept. And now it’s like, Okay, it’s time to go to market. And that’s really what you’ve done with BTS.

Kendra Glenn 17:57
Right? Luckily, with, you know, BTS, and my father being around for so long, he does know a lot of people in the industry. You know, that’s how GE tech, a lot of relationships were developed off of that. And it’s, we have some customers that he’s been working for for 3040 years. And then we have some newer customers with relationships, my brother and myself have built. And with BTS, it’s kind of the same thing of we go, we give a little bit of background, people seem to be very intrigued because my father has been in the business so long. And I try to pick his knowledge or if I hear him, say certain things, I go and learn those things, and try to go and generate more sales that way too. And network. Right. Right.

Matthew Allred 18:46
So I’m curious, you know, as far as the just your well, but I’m trying to get as I talked to a gentleman just like a week ago, and he was from one of the majors and he was saying, hey, the, you know, the forecast for the next year is kind of smaller for new. And I don’t know if you have the same forecast or numbers, but what kind of growth and reception Have you seen for your niche of the business.

Kendra Glenn 19:12
So last year on the BTS side was our largest year to date. And I plan on continuing to grow that and continue to get out there and you know, different cities. Luckily, with that business, we can go nationwide, we’re working on a few international things as well. So luckily, with that business, we’re not kept to just the Northeast or you know, the tri state area. So, forecasting wise I plan on slowly in increasing that every year and with hopefully, my goal by the end of this year is to have a hydro package is we would hit a lot more clients that way, and being able to offer that as a package and on the G tech side, we, we’ve developed such great relationships with people that, you know, I, I see a small dip, but I don’t see that large of a dip. So I think, you know, if you’re willing to get out there and work hard and nurture those relationships, but also go try to make new relationships, you know, you should be able to stay on the same piece you’re at.

Matthew Allred 20:25
Yeah, well, and I mean, obviously, you have a very different cost structure than then some of these other companies. And so, you know, if you can keep a competitive cost structure, then, you know, you should be able to continue to just just grow. And, and it sounds like there’s, there’s room in the market for that. Right.

Kendra Glenn 20:44
Yeah, the the more shows we go to, and the more people I talk to, I’m learning there’s a lot of different avenues we, we could go and a lot of different things we could do with the right products. Right. Right.

Matthew Allred 20:57
So and it sounds like yeah, you’re getting ready to launch a mod, or, sorry, a hydro package at some point. Yeah. And maybe it’s tempting to get off the path. And oh, let’s let’s chase this rabbit trail and this rabbit trail, because there’s so much opportunity. How do you how do you kind of keep your focus pointed straight ahead.

Kendra Glenn 21:19
Um, I think you have to weigh the pros and cons of every opportunity you can get, and go from there. So you know, we know the MRL package and the traction package is something we have pretty down. And our our partner in South Korea, a gem has pretty down. So now we’re comfortable to say, hey, let’s put this hydro package together and get this down before we go to the next step. Yeah,

Matthew Allred 21:50
yeah, that’s smart. When do you have a guess as to when that’ll come out? Or is that just beginning

Kendra Glenn 21:56
the hydro package? I’m trying to have out for EC and y in April? Wow.

Matthew Allred 22:01
That’s,

Kendra Glenn 22:04
that’s fast. Yeah, it’s been something that we’ve been in the works for about a year, year and a half. So now, I think the more research I’ve done, and we’ve done at shows and stuff, I think a lot of our customers would appreciate having a hydro we’re working on some other things that I don’t want to discuss

Matthew Allred 22:24
just Yes, fine. Yeah. No.

Kendra Glenn 22:27
I think yeah, in the next year or two years for BTS will will offer a pretty nice package of different packages you could get. Yeah.

Matthew Allred 22:42
What would you say? Is kind of your vision over the next maybe 510 years? What where would you see all this going?

Kendra Glenn 22:47
So with BTS, we plan to continue just growing and giving the independence and the mom and pop shops throughout the country a chance to compete and get some, you know, projects of new installations or larger mod projects, and just continue growing that and increasing ourselves and becoming a strong manufacturer of elevator packages. And with G tech, you know, just continuing nurturing our relationship ships and keeping it going.

Matthew Allred 23:22
Yeah, yeah. So what? What would you say is, I don’t know maybe one of the biggest challenges you have it sounds like you just kind of hit the ground running and just kind of took it all in. But what was what was the hardest thing for you to really change your career or you know, from from hospitality elevator. And

Kendra Glenn 23:44
so I think one of my largest challenges was, so I took like, one architecture class in high school. And I don’t even think anything else into the drawing aspect. So I think early on was learning and understanding architectural drawings and structural drawings and being able to really review those and go through them, electrical drawings, reviewing those, and just really learning more of the elevator side of things, of you know, how it all goes together, how it works with each other, both mechanically and electrically. And I think that’s one of the challenges that I feel like if you asked me nine years ago, I would have said, I know nothing. But now I think I know, a decent amount. But I’m by no means to where I hope to be in knowing more of the mechanical and the electrical side because I don’t really get the opportunity to go in the field as much as I would like, you know, and really put my hands on things. So it can really click every time I do I go for like an hour or two, you’re there. So there’s certain aspects that have really clicked but And I think that just, you know, the biggest challenge for me was really getting everything visually in my head.

Matthew Allred 25:07
What was most beneficial to actually get that in your head? Was it being in the field? Yes.

Kendra Glenn 25:13
So I enjoyed, like, if I go work with my father and my brother for a couple hours, I feel like I learned years worth of knowledge and in, you know, four or five hours, they’re both great teachers, both full of knowledge. And I just try to be a sponge and kind of soak that up. So I like going out in the field once in a while one, it shows people when I’m talking to them, Hey, I do know, you know, the basics and a little more than the basics. So that for me is how I’m trying to overcome that challenge.

Matthew Allred 25:53
Yeah, yeah. Well, then it sounds like just being there being able to see it. You know, it’s, it makes a big difference. Because, you know, if you’re just a writing passenger, all you see is the inside of the box, right? Who knows what’s pulling, pushing? I mean, I have no concept. But I remember the first time I saw it was like a model, right? And the shivs and the ropes and the weights. And I was like, oh, so So really, if it? If it failed, it would go up, not down, right. Like this. Yeah. You know, light bulb going off? I didn’t know.

Kendra Glenn 26:27
Right? I think most people don’t know until they’re in this industry. Like, my friends think I’m crazy. If I get in an elevator, I’m leaning on the wall. I’m looking at it. I’m trying to figure out you know, is it a hydro is an attraction? Who installed it? What type of fixtures it has. And people don’t realize this whole world that goes on behind the four walls? Right,

Matthew Allred 26:54
right. Exactly. Yeah, it’s a it’s a world. It’s a it’s a community. It’s in some ways, a family of elevated professionals, you know, making making it happen. And yeah, most people just take it for granted. Yeah,

Kendra Glenn 27:08
I mean, one thing I do love about this industry as it could be cutthroat with one another, you know, we’re all competing for the same business. But at the end of the day, I feel like most of the people I’ve met, if not all of them, they’re very passionate about what they do. They want to train teach give you any knowledge, you can imagine. And it’s a big family, you go to conventions, and they may be your biggest competitor. But you’re still saying, Hey, how are you? How’s the kids? How’s life? And I think that’s really cool. Because I feel like in not all professions, you get that? Oh,

Matthew Allred 27:46
very true. Very true. Just speaking from personal experience, having worked in other industries, and coming to this one, it was, it was night and day, you know, one one company in particular, we were just kind of taught, you know, the culture was you just just hated the competitive, right? They were the bad guys. Right? And there was no no love lost between the two but I? elevators? Yeah, like you say, it’s not, not that way.

Kendra Glenn 28:11
Yeah, it’s, it’s different. It’s different than, you know, most professions out there, just because it is one big family, I want to say happy family, but sometimes it may not be for the most part, you know, everybody is here to help each other and help each other grow and become successful.

Matthew Allred 28:33
Yeah. So let’s, let’s end with a question about, you know, kind of back to your career, and and what would you say to somebody who, you know, maybe they’re, maybe they’re looking, you know, a little bit like you they’re graduating they wanted to go into hospitality or, or they’re kind of looking at? Yeah, I don’t know, just just a different pieces of, of business. What advice would you would you give to them,

Kendra Glenn 29:03
I would give pretty much if you’re willing to put hard work in this is a great industry, because what you put in here, you definitely get out, you could definitely grow. There’s so many different career paths here. You could be in sales, you could be in marketing, you could be HR, you could be in warehouse, purchasing so many different career paths. And most companies gave you the opportunity to kind of figure out where you want to fit in, or where are you going to be successful as an individual. And it’s not such a direct route. I feel like if you say, Hey, I’m gonna go work in the elevator industry, there’s many streets you can go down at the end of the day to being part of the elevators and I think that’s different than most professionals.

Matthew Allred 29:47
Yeah, that’s, that’s great advice. And I do and just looking at your career, like you’ve, you’ve gone down kind of almost every path. And so you’ve gained such a broad knowledge that you know, then you can, you can turn around and use that so many different ways to, you know, to build your business to market to you. And you probably do a little bit of little bit of everything in a given day or week. Right.

Kendra Glenn 30:10
Yeah. I mean, I, and I think that’s what I enjoy most. I’m not just here all day crunching numbers are here all day, reviewing drawings. I’m in the operation of the business and I’m hands involved. And I like my day being split up and I like being able to learn and look at different things. Because yet, you know, I’ve, I’ve been working with my father and brother now for almost 10 years, nine and a half years or so. But there’s still so much more to learn. We all have so much to learn every day. So I really do enjoy that.

Matthew Allred 30:49
Awesome. Kendra, thank you so much for being with me here today.

Kendra Glenn 30:52
Thank you, Matt, for having me. I appreciate it. Yeah,

Matthew Allred 30:56
I appreciate it as well. And I wish you the best as you continue to build your business. Sounds good. Thank

Kendra Glenn 31:00
you so much.

Matthew Allred 31:03
Thank you. Thank you for listening to the elevator careers podcast sponsored by the Allred Group, a leader in elevator industry recruiting. You can check us out online at elevator careers.net Please subscribe and until next time, stay safe

Transcribed by https://otter.ai